Who We Are
The Reoutfitter Shop is run by Sera Murphy, aka The Reoutfitter and our team of preloved fashion advocates. For more on who I am and what I do read here. This shop started in 2021 as a way to sell our client's gently used designer, premium, cult and vintage label apparel and accessories.
In keeping with The Reoutfitter's mission of "shopping better," we wanted to extend the life of our client's pieces, particularly those we know have more life and deserve to be worn longer. We aim for you to shop better brands, shop less fast fashion, look great, have fun and most importantly, do good for the world. Secondhand and preloved can and will always be, the most sustainable shopping option.
Frequently Asked Questions
Shipping
Where do you ship?
We ship to any address in Singapore.
How much does shipping cost?
We offer free shipping in Singapore on orders above $200. Orders under $200 are $5 and we ship via our logistics partner, Ninjavan.
When will my order arrive?
Orders ship within 1-3 business days of the order date. Your order will arrive within 3-5 working days after it ships.
How do I track my order?
We provide tracking details for all orders. Once your order is dispatched, you will receive an email with your tracking details.
I need my item urgently. Can it be rushed?
If we are able to help, we will try! Please email shop@thereoutfitter.com for any inquiries to receive your order earlier, we will do our best. Additional courier charges may apply.
Can I pick up my order at the studio?
We currently do not allow pickups to ensure the safety of our inventory and manage the flow of try-on appointments. Thank you for understanding!
Returns
Can I get a refund for my purchase?
We want you to love your purchases from us. If you are unsatisfied with an item that you have purchased, we offer refunds or store credits on all full-priced items purchased via our online store, minus the shipping fee.
Returned items must be in original condition, unworn, unwashed, with the original tags.
We do not accept returns on: SALE ITEMS & ALL ACCESSORIES (this includes but is not limited to: handbags, jewelry, shoes, scarves, belts, hats anything outside of a apparel item)
Sale items are indicated on your invoice at the time of purchase.
How do I return an item?
All returns must be recieved within 7 days post receiving your goods. To initiate a return, please email shop@thereoutfitter.com to make arrangements. Note that all return costs to our studio are at your expense.
Please do not drop off orders at our studio without an email first: we will not process items that show up without prior notice.
Do I have to pay for return shipping?
Customers are liable and responsible for their return fees. Please use a service that offers tracking and insurance as we will not be held responsible for any lost packages.
I returned & sent back an item. When I can expect my refund?
Refunds will be processed through the original payment method, within 7 business days of receipt.
Products
Can I try items on?
Yes! Starting Jan 27, 2023 we are pleased to have a studio location for you to try pieces on. Appointments must be made as we will not accept walk-ins. Make your appointment here.
Where are your pieces sourced from?
The majority of items are from The Reoutfitter's styling clients: those who opt for Closet Reoutfits or Full Reoutfits have the option to sell their items (agreed upon the client and The Reoutfitter).
The rest are specially curated pieces found by The Reoutfitter on the secondhand market. Items are chosen based on brand, size, quality, and fit into the overall assortment.
Can I sell my things on The Reoutfitter Shop?
As part of our mission to drive sustainable shopping habits at the start, we only sell on consignment for clients who have opted for our styling services.
The secondhand market is a band-aid solution to how we currently shop. The Reoutfitter wants to heal the wound instead of adding more band-aids. Our styling clients who have gone through the Closet or Full Reoutfit have been given tips and advice on how to wear and re-wear existing pieces and how to "shop better." The items to sell are truly those that don’t add any value in their wardrobe, after our full assessment. Our mission is to reduce overall global consumption of clothing, and we believe in stopping it at the source.
If you are interested in a service, please contact us!
If you are only interested to sell items, we highly recommend: The Fifth Collection, Style Tribute, One Soul Many Stories, SecondOther, The Reloved Collective, which all accept consignments to the public and based locally in Singapore!
I'm interested in styling, where can I learn more?
Other inquiries?
Not finding your answer here? Email us at: shop@thereoutfitter.com
What size am I?
Please see our size chart below!
Due to the wide range of labels we carry, there is a wide range of sizing styles on our website! For example, a brand based in the United States will typically use different numerical systems vs. those from Australia. We currently carry US, Australian, UK, European, Asian and local brands.
To make it easier, we have grouped the wide range of sizing into standard categories of XS, S, M, L/XL.
Within those categories you will find a range of specific sizes based on the label's country.
Please also note that a lot of the garments we receive do not fit "true to size," we encourage you to come make an appointment to try on so there are no disappointments.
