Customer Help

If talking to a real-life human is more your thing, you can reach our team via email (below).

How can we help?



Can I sell my things on The Reoutfitter Shop?

As part of our mission to drive sustainable shopping habits at the start, we only sell on consignment for clients who have opted for our styling services.

Our styling clients who have gone through the Reoutfit process have been given tips and advice on how to wear and re-wear existing pieces and how to "shop better." Our mission is to reduce overall global consumption of clothing, and we believe in stopping it at the source: when you consume in the first place.

We don’t believe in selling our way out of overconsumption as that perpetuates shopping in a way that doesn’t address your true wardrobing needs. Rather, we address the root causes first.

The items to sell are true excess: those that don’t add any value to your wardrobe, after our expert assessment during your Reoutfit.

Learn about the benefits of selling with us here.

If you are not ready for a Reoutfit, we understand. We highly encourage: rewearing, restyling, swapping with friends, family member or neighbors as a more sustainable alternative.

Can I try pieces on?

Yes, absolutely! Please visit our showroom conveniently located in River Valley, Singapore for you to try pieces on.

Make your appointment here.

Where are your pieces sourced from?

The majority of items are from The Reoutfitter's styling clients: those who opt for Closet Reoutfits or Full Reoutfits have the option to sell their items (agreed upon the client and The Reoutfitter). 

The rest are specially curated pieces found by The Reoutfitter on the secondhand market. Items are chosen based on brand, size, quality, and fit into the overall assortment. 

I'm interested in styling, where can I learn more?

Please inquire at: to become a client. We'd love to work with you!


How do I place an order?

Add your items to the cart and checkout.

Where does your order ship from?

We ship to over 30+ countries globally, from our home in Singapore.

Please refer to our shipping page for more detailed information.

When will my order arrive?

Singapore Shipping: delivered within 3-7 business days

Rest of the world: delivered average of 7-14 business days please refer to estimated times by third party shippers at checkout

Please refer to our shipping page for more detailed information.

Do you allow returns?

We want you to love your purchases from us. If you are unsatisfied with an item that you have purchased, we offer refunds or store credits on all full-priced items purchased via our online store, minus the shipping fee. 

We accept return requests within 7 days of the order delivery date.

Returned items must be in original condition, unworn, unwashed, with the original tags.

We do not accept returns on: SALE ITEMS & ALL ACCESSORIES (this includes but is not limited to: jewelry, scarves, belts, hats)

Sale items are indicated on your invoice at the time of purchase.

Please refer to our returns page for more information.

Can I pick up my order from your showroom?

Due to the high volume of orders going out with multiple carriers, we don't allow pickups for the safety of your item.

For urgent requests please email us at


We carry brands from all over the world. Due to this, our size range can vary. We're here to help!

What do the multiple sizes on each item mean?

Due to the wide range of brands we carry, there isn't a consistent numerical size for each brand. A brand based in the United States will typically use different numerical systems vs. those in the UK or Australia.

Where possible, we list the size conversions into the product. So an item that is a UK brand will be shown with the US and EU conversions:

Ex. UK 8 / US 4 / EU 36 / S

Also, as stylists we are very much aware that what can be listed on a label isn't necessarily indicative of how the garment actually fits!

To solve this, in each product description, we also enter information whether the product fits true to size or not.

Lastly, we use an international scale vs those seen commonly in Singapore. This can mean that an Medium size internationally may be a Large locally. If you are confused, please refer to our size chart or send us an email anytime for specific dimensions on a product!

Can you send dimensions?

Yes, please email us at or send us a message in our chatbox.

Why is there only 1 size of each item?

As a preloved reseller, we only have 1 unique piece of each item. Don't worry, we're always sourcing great pieces in a range of sizes so please check back often.

What size am I?

Please refer to our chart below. Please note, we group our sizes based more on US / UK / Australian sizing vs. Asian.

Get in touch

Have questions about your order, or a general enquiry?