Flat fee of $5 for all orders within Singapore.
For international shipping, please refer to the shipping calculator when you check out for rates via our third party shipping.
We now ship to the following countries:
Asia: Brunei, Hong Kong SAR, India, Indonesia, Japan, Macao SAR, Malaysia, Mongolia, Philippines, South Korea, Taiwan, Thailand, Vietnam
Oceania: Australia, New Zealand
North America: United States, Canada, Mexico
Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom
Standard Delivery Times
Singapore Shipping: delivered within 3-7 business days
Rest of the world: delivered average of 7-14 business days please refer to estimated times by third party shippers at checkout
Taxes & Duties
Taxes and duties are calculated according to your shipping destination and itemized at check out. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
We ship to your destination on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on site are exclusive of all taxes and duties.
When your order arrives at Customs, you are responsible for paying all import duties, customs and local sales taxes.
The Reoutfitter does not accept returns if an item cannot be delivered due to unpaid taxes, import duties, levies, or any other charges.
Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress.
I need my item urgently. Can it be rushed?
If you are in Singapore and need your order urgently, we will try! Please email email@example.com for any inquiries to receive your order earlier, we will do our best. Additional courier charges may apply.
Can I pick up my order at the showroom?
We currently do not allow pickups to ensure the safety of our inventory and manage the flow of try-on appointments. Thank you for understanding!
Terms of Returns
We want you to love your purchases from us. If you are unsatisfied with an item that you have purchased, we offer refunds or store credits on all full-priced items purchased via our online store, minus the shipping fee.
We accept return requests within 7 days of the order delivery date.
Returned items must be in original condition, unworn, unwashed, with the original tags.
We do not accept returns on: SALE ITEMS & ALL ACCESSORIES, this includes but is not limited to: handbags, jewelry, shoes, scarves, belts, hats anything outside of a apparel item.
Sale items are indicated on your invoice at the time of purchase.
Creating a Returns Request
To create a return, visit our returns portal:
Please do not drop off orders at our studio without a request. We will not process items that show up without prior notice.
Customers are liable and responsible for their return fees. Please use a service that offers tracking and insurance as we will not be held responsible for any lost packages.
After the returned items are approved for a return, refunds will be processed through the original payment method, within 7-10 business days of receipt.